Custom, Specialty and Holiday Orders

Photo By : Dennis Dean

Sommer Flowers puts every effort into making sure your special day is perfect. Custom, Specialty and Holiday orders are placed well in advance and we go to great lengths to ensure you get the exact flowers you are requesting for your special occasion. With that in mind, Sommer Flowers request a deposit of 50% of the total flower order at the time you place your order.

Shipping

All flowers are shipped via FedEx or Commercial Airlines

FedEx Overnight
Delivery charges depend on the location where the order is being shipped to and the weight of the order. Once the order is confirmed with FedEx the customer will be issued a delivery date and a “Tracking Number”. Customers can then go to www.fedex.com and click on Track a Package, enter your tracking number and you will be able to see the exact location of your order at that time. A signature is required for all deliveries, so please make arrangements to have someone at the delivery location to sign for and receive the order.

At Sommer Flowers we make every effort to ensure your orders are shipped in great condition and on time, FedEx guarantees overnight delivery so please track your package and make the proper arrangements.

Commercial Airlines
If you live near an airport which supports most major commercial airlines, this is another option for shipping, although you will have to travel to the airport to pick up the flowers yourself, they do not deliver. Sommer Flowers reserves the right to use any carrier of our choosing and are not responsible for late arrivals.

Cancellation Policy

Standard Orders:
Changes, cancellations or refunds will not be accepted 72 hours prior to shipping on all standard orders.

Custom, Specialty and Holiday Orders:
Changes, cancellations or refunds will not be accepted fourteen (14) days prior to shipping.

All cancellations are subject to a 25% Restocking Fee.

Refund Policy

Sommer Flowers stands behind our flowers with a 100% Satisifaction pledge, but if you should have a complaint, please direct it towards our Customer Service Department by calling our toll free number 1-888-766-6370. All complaints and returns are handled on an individual basis, if you should have a claim, it should be reported within 24 hours of your receipt of the product shipped. Sommer Flowers will assume that all products shipped were acceptable by the customer if not contacted within the 24 hour time period and any claims made after this will not be processed.

Pictures and/or return of the product in question are required for the claim process. Clear and accurate (not retouched) pictures should be taken immediately so we can see and document the damage. All pictures should be directed to sommerflowers@gmail.com Attention Jame. Damage concerning glass items should be have pictures taken with the product in question still in the shipping box, lid open. Please include the quantity, type and specific damage to all products involved when making a claim.

Sommer Flowers does not accept responsibility if flowers have not been properly handled and re-hydrated by the customer. Our Flower Care Instruction page is available on our website as a courtesy for the customer, but it is the responsibility of the customer to know how to handle the flowers.

Our flowers are shipped via FedEx or Commercial Airlines and require a signature for delivery. It is not our responsibility if you miss the delivery and the flowers are damaged because of excessive travel time or exposure. We at Sommer Flowers make every effort to ensure your orders are delivered on time, we cannot control the shipping carrier and thus, we are not responsible for carriers’ late deliveries.

Sommer Flowers reserves the right to inspect all disputed orders, the product in question might be requested back. Complaints concerning only part of an order shipped cannot be cause for rejecting the entire order.

Refunds are given as store credit, there is no exception to this policy. Retuned checks and chargeback’s are subject to a $30.00 return check fee.

Request more information about our fresh flower availibility and pricing by filling out this very short questionnaire.